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Privacy Policy

Privacy Policy

Privacy Policy

Privacy Policy

Welcome to Inoz.AI  

Before you proceed to use our services, including the Website, Widget, and API (as collectively referred to as the “Service”), please take a moment to read our Privacy Policy. This document outlines the types of information and data we collect, as well as how we use and share this information. Your access to and use of the Service is contingent upon your agreement to the Terms of Service, which can be found at the following address: https://inoz.ai/terms-of-service. These terms include the provisions set forth in this Privacy Policy.  

 

1.Introduction  

Inoz.AI is the operator of the Service. We utilize your data to provide and enhance our services. By using our Service, you agree to the collection and use of information in accordance with this policy. For terms not explicitly defined in this Privacy Policy, refer to our Terms of Service.  

Privacy Policy Overview  

This Privacy Policy governs the collection, use, and sharing of information and data within our Service. Your usage of the Service implies your consent to the practices described herein. 

  

2. Definitions  

API: Inoz.AI application programming interface designed for integration with the User's software.  

Cookies: Small files stored on your Device.  

Device: Either a computer or a mobile device.  

Data Controller: A natural or legal person determining the purposes and manner of processing any personal data. For the context of this Privacy Policy, we, Inoz.AI, act as the Data Controller of your data.  

Data Processors (or Service Providers): Any natural or legal person processing data on behalf of the Data Controller. To enhance data processing efficiency, we may engage the services of various Service Providers.  

Data Subject: Any living individual who is the subject of Personal Data.  

Personal Data: Information about a living individual that can be identified from the data itself or in conjunction with other information in our possession or likely to come into our possession.  

Service: Encompasses the Website, Widget, and/or the API, depending on the scope dedicated to a given User.  

Usage Data: Information collected automatically, generated using the Service or derived from the Service infrastructure itself (e.g., the duration of a page visit).  

User: The individual using our Service, corresponding to the Data Subject who is the subject of Personal Data.  

Website: Web pages located at Inoz.AI.ai.  

Widget: An Inoz.AI widget that may be implemented on the User’s website.  

The Data Controller  

The entity responsible for your Personal Data is: Inoz.AI  

Information Collection and Use  

We gather diverse information for multiple purposes to enhance and provide an improved Service to you.  

Types of Data Collected   

While using our Service, we may collect certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include:  

Email address  

First name and last name  

Contact number  

Company Name  

Additionally, we may collect documents, text, and publicly displayed websites for AI training purposes. We prioritize the security and confidentiality of your Personal Data, and it will only be used in accordance with our Privacy Policy. We encourage you to review our Privacy Policy for more detailed information on how we handle and protect your Personal Data.  

 

3.Usage Data:  

We may also collect information, known as "Usage Data," whenever you visit our Service or access it through a Device. This data includes details such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages you visit on our Service, the date and time of your visit, the duration of time spent on those pages, unique identifiers for your Device, and other diagnostic data. When accessing the Service with a Device, this Usage Data may encompass details like the type of Device, its unique ID, the IP address, operating system, type of Internet browser, and other diagnostic information.  

 

4.Tracking Cookies Data:  

We employ cookies and similar tracking technologies to monitor activity on our Service and retain specific information. Cookies are small files containing data, including an anonymous unique identifier. These files are sent to your browser from a website and stored on your Device. Additionally, other tracking technologies such as beacons, tags, and scripts are utilized to collect and track information, enhancing the analysis and improvement of our Service.  

You have the option to instruct your browser to reject all cookies or notify you when a cookie is being sent. However, please note that refusing cookies may limit your ability to access certain parts of our Service. Examples of Cookies used include:  

Session Cookies: Employed to operate our Service.  

Preference Cookies: Used to recall your preferences and various settings.  

Security Cookies: Utilized for security purposes.  

Advertising Cookies: Serve advertisements relevant to your interests.  

 

5. Use of Data 

We process your personal information for various purposes, ensuring a seamless experience for you. This includes: 

Verifying Your Identity: To maintain a secure and personalized interaction. 

Providing Services and Products: Ensuring delivery to you, your personnel, and end-users. 

Marketing Our Services: Through electronic communication to keep you informed. 

Enhancing the Services and Products: Continuously improving our offerings. 

Conducting Necessary Credit Checks: As needed. 

Billing and Collecting Owed Amounts: Including credit card transactions. 

Responding to Your Communications: Addressing queries and complaints promptly. 

Conducting Research and Statistical Analysis: On an anonymized basis for service improvement. 

Protecting and Enforcing Our Legal Rights and Interests: Safeguarding our interests. 

Other Purposes Authorized by You or Applicable Law 

Disclosing Your Personal Information 

We may share your information with: 

Another Company Within Our Group: For streamlined services. 

Businesses Supporting Our Services: Including those hosting or maintaining underlying IT systems. 

Credit Reference Agencies: For required credit checks. 

Third Parties: For anonymized statistical information. 

Persons Authorized by the NZ Privacy Act or Other Laws 

Persons Believed, on Reasonable Grounds, to be Authorized by You 

In cases of sale, merger, consolidation, liquidation, reorganization, or acquisition, your information may be transferred. Businesses supporting our services may operate outside New Zealand, implying data processing beyond New Zealand borders. 

Inoz.AI Data Utilization: 

1.To Provide and Maintain Our Service: Inoz utilizes data like email address, first name and last name, cookies, and usage data. (Necessity for the performance of a contract to which you are a party) 

2.To Notify You About Changes to Our Service: Including email address, first name and last name, cookies, and usage data. (Necessity for the performance of a contract to which you are a party) 

3.To Allow You to Participate in Interactive Features of Our Service: Including email address, first name and last name, cookies, and usage data. (Necessity for the performance of a contract to which you are a party) 

4.To Provide Customer Support: Using personal data for efficient customer support. (Necessity for the performance of a contract to which you are a party) 

5.To Gather Analysis or Valuable Information to Improve Our Service: Including email address, first name and last name, cookies, and usage data. (Legitimate interests of the Data Controller) 

6.To Monitor the Usage of Our Service: Tracking user data for service enhancement. (Legitimate interests of the Data Controller) 

7.To Detect, Prevent, and Address Technical Issues: Including email address, first name and last name, cookies, and usage data. (Legitimate interests of the Data Controller) 

8.To Fulfil Any Other Purpose for Which You Provide It: Including email address, first name and last name, cookies, and usage data. (Necessity for the performance of a contract to which you are a party) 

9.To Carry Out Our Obligations and Enforce Our Rights Arising From Any Contracts Entered Into Between You and Us, Including for Billing and Collection: Including email address, first name and last name, cookies, and usage data. (Necessity for the performance of a contract to which you are a party) 

10.To Provide You With Notices About Your Account and/or Subscription: Including email address, first name and last name, cookies, and usage data. (Necessity for the performance of a contract to which you are a party) 

11.To Provide You With News, Special Offers, and General Information About Other Goods, Services, and Events Which We Offer That Are Like Those That You Have Already Purchased or Enquired About Unless You Have Opted Not to Receive Such Information: Including email address, first name and last name, cookies, and usage data. (Upon your consent) 

In Any Other Way We May Describe When You Provide the Information: Including email address, first name and last name, cookies, and usage data. (Necessity for the performance of a contract to which you are a party) 

6. Retention of Data  

We will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. Your Personal Data will be retained and used to the extent required to comply with legal obligations, resolve disputes, and enforce our legal agreements and policies. If your Personal Data is processed based on your consent, it will be stored until the relevant consent is withdrawn and until the expiration of claims resulting from the Service. Usage Data will also be retained for internal analysis purposes. Generally, Usage Data is kept for a shorter period, except when used to enhance security or improve the functionality of our Service, or when legal obligations require longer retention.  

7.Transfer of Data Your information, including Personal Data, may be transferred to and stored on computers located outside of your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those in your jurisdiction.Inoz.AI will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will occur to an organization or country unless adequate controls, including data security, are in place. When transferring Personal Data to other countries, we will protect it as described in this Privacy Policy and in accordance with applicable law. We use contractual protections for the transfer of Personal Data among various jurisdictions, including the European Commission’s standard contractual clauses as referred to in Article 46(2)(c) of the GDPR.   

8. Disclosure of Data  We may disclose the Personal Data you provide:  Under certain circumstances, if required by law or in response to valid requests by public authorities.  In the event of a merger, acquisition, or asset sale involving us or our subsidiaries.  To our subsidiaries, affiliates, and employees.  To contractors, service providers, and other third parties supporting our business.  To fulfil the purpose for which you provided the data.  To featuring your company’s logo on our website.  With your consent in any other cases.  We do not sell or otherwise share your Personal Data, except as described in this Privacy Policy.   

9. Security of Data  While we prioritize the security of your data, please note that no method of transmission over the Internet or electronic storage is 100% secure. We employ suitable administrative, technical, and physical safeguards to protect the Personal Data you provide from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. For example, we maintain backup copies, and access to Personal Data is restricted to authorized personnel only.   

10. Your Data Protection Rights Under General Data Protection Regulation (GDPR)  If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights under the GDPR. We strive to facilitate your exercise of these rights:  The right to access your Personal Data by requesting sharing and/or sending a copy of all your processed Personal Data.  

The right to rectify inaccurate Personal Data by indicating the data requiring correction.  The right to request erasure of your Personal Data, with the understanding that refusal may occur in specific circumstances provided by law.  The right to request restriction of processing your Personal Data by indicating the data to be restricted.  The right to object to processing your Personal Data based on grounds related to your situation.  The right to withdraw consent for the processing of your Personal Data at any time. Withdrawal of consent is applicable solely to processing based on consent, and we are authorized to process your data if a legal basis exists for such processing.  The right to lodge a complaint with a supervisory authority, especially in the EU member state of your habitual residence, place of work, or the place of the alleged infringement if you believe the processing of your Personal Data infringes GDPR.  To exercise any of these rights, please email us at support@Inoz.AI Note that we may request identity verification before responding to such requests. Be aware that certain necessary data may be required to provide our Service.   

11. Your Data Protection Rights under the New Zealand Privacy Act 2020   Inoz.AI Limited, a New Zealand company (company number 8808488), deeply values your privacy and is fully committed to adhering to the provisions of the New Zealand Privacy Act 2020 (NZ Privacy Act) and other relevant privacy laws. Recognizing the significance of personal information about identifiable individuals (natural persons), we operate with transparency, accountability, and a strong dedication to safeguarding your privacy.  As a user of Inoz.AI chatbot services, you are entitled to exercise your data protection rights. Under the framework of the New Zealand Privacy Act, we acknowledge your right to access, correct, and, in certain circumstances, request the deletion of your personal information. Our commitment extends further to ensuring the accuracy and security of your data, putting you in control of its usage.  You have the right to restrict processing, obtain data portability, and object to specific forms of data processing. At Inoz.AI, we uphold fair and accountable data practices, ensuring that any automated decision-making processes fully respect your rights.  For any inquiries concerning your data protection rights or to exercise these rights, please reach out to us at [contact email/phone]. Your privacy holds paramount importance to us, and we are dedicated to upholding the highest standards of data protection in accordance with the New Zealand Privacy Act.   

12. Analytics  We utilize third-party service providers to monitor and analyse the usage of our Service and Website. One such provider is Google Analytics, a web analytics service offered by Google that tracks and reports website traffic. Google employs the data collected to monitor the use of our Service and Website, with this information shared across other Google services. Google may also use the data for contextualizing and personalizing ads within its advertising network. For details on Google's privacy practices, please visit the Google Privacy Terms web page: Google Privacy Terms. We recommend reviewing Google's policy for safeguarding your data: Google Analytics Data Safeguarding.   

13. Intellectual Property  The Service, Website, and their original content (excluding Content), features, and functionality remain the exclusive property of the Company and its licensors. These are protected by copyright, trademark, and other laws of the New Zealand and foreign countries. Any use of our trademarks and trade dress requires prior written consent from the Company. Users do not acquire any rights to the Intellectual Property beyond authorized personal use. Use for purposes other than authorized personal use is prohibited. Upon Subscription purchase, the User receives a limited, non-transferable, revocable, non-exclusive License to use the Service. The License is granted for the Subscription period and only allows:  Subscribing and installing the Service on the User’s website and/or software. Using the Service to serve the User's customers.  

Users are not permitted to modify, reverse engineer, decompile, disassemble, derive source code, create or publish APIs, proxy access, or use the Service or the Website in an automated manner.   

14. Copyright Policy  We respect intellectual property rights and respond to claims of Content posted through the Service or on the Website that infringes on copyright or other intellectual property rights. Copyright owners or their authorized representatives can report alleged infringements by emailing support@inoz.ai with the subject line "Copyright Infringement." Claims should include a detailed description of the alleged infringement.  

15. DMCA Notice and Procedure for Copyright Infringement Claims  To submit a notification under the Digital Millennium Copyright Act (DMCA), please provide our Copyright Agent (support@inoz.ai ) with the following in writing:  Electronic or physical signature of the person authorized to act on behalf of the copyright owner.  Description of the copyrighted work claimed to be infringed, including its URL.  Identification of the location on the Service where the infringing material is located.  Your contact information.  A statement, under penalty of perjury, that the information in the notice is accurate, and you are the copyright owner or authorized to act on their behalf.   

16. Error Reporting and Feedback  The Company strives, to the best of its ability, to assist Guests and Users in resolving issues related to the Service. We actively seek and value feedback from our users to enhance the quality and functionality of our Service. You can directly share your information, feedback, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service by reaching out to us at support@inoz.ai  ("Feedback"). It's important to note:  (i) You shall not retain, acquire, or assert any intellectual property right or other claim to the Feedback.  (ii) The Company may have similar development ideas to the Feedback.  (iii) Feedback does not contain confidential or proprietary information.  (iv) The Company is not under any obligation of confidentiality regarding the Feedback.  In cases where the transfer of ownership to the Feedback is not possible due to applicable mandatory laws, you grant the Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited, and perpetual right to use (including copy, modify, create derivative works, publish, distribute, and commercialize) Feedback in any manner and for any purpose.   

 

17. Links to Other Websites  

Our Service and/or Website may feature links to Other Websites not owned or controlled by the Company. The Company disclaims control over, and assumes no responsibility for the content, privacy policies, or practices of any Other Websites. We do not warrant the offerings of these entities/individuals or Other Websites. By using our Service, you acknowledge and agree that the Company is not responsible or liable, directly, or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any Other Websites. We strongly advise you to read the terms of service and privacy policies of any Other Websites you visit.  

 

18. Disclaimer of Warranty  

The Services provided by the Company are on an "as is" and "as available" basis. The Company makes no representations or warranties of any kind, express or implied, regarding the operation of the Services or the information, content, or materials included therein. By using the Services, their content, and any services or items obtained from us, you expressly agree that it is at your sole risk. Neither the Company nor any person associated with the Company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the Services. Without limiting the foregoing, neither the Company nor anyone associated with the Company represents or warrants that the Services, their content, or any services or items obtained through the Services will be accurate, reliable, error-free, or uninterrupted. The Company hereby disclaims all warranties, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for a particular purpose. The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.  

 

19. Limitation of Liability  

The Company disclaims liability for the consequences of adhering to the content of tips, articles, or other publications on the Website or the Service, including content provided by the AI computer. Users acknowledge that the AI computer is not an expert, may be fallible, and cannot replace professional recommendations. The Company is not liable to the User's customers for the use of the Service and the Content provided.  

The Company is not responsible for the consequences of installing or sending any malicious software, phishing, or other practices by third parties to the Service. The Company is not liable for service interruptions or phenomena beyond its control, such as force majeure events.  

  

EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD US AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE. This includes attorneys' fees and all related costs and expenses, arising from these Terms, any violation by you of any laws, statutes, rules, or regulations, even if the Company has been previously advised of the possibility of such damage. If there is liability found on the part of the Company, it will be limited to the amount paid for the Services, and under no circumstances will there be consequential or punitive damages. Some states do not allow the exclusion or limitation of punitive, incidental, or consequential damages, so the prior limitation or exclusion may not apply to you.  

20. The Guest’s/User’s Liability  

The Guest and/or User are fully liable for the consequences of authorized or unauthorized distribution of any content on the Website or the Service, particularly Intellectual Property. This liability includes releasing the Company from any claims in this respect. The User is solely liable for any Content provided during the use of Service to the User’s customers.  

21. Service Breaks  

The Company does not guarantee the permanent accessibility of the Service or the Website. It reserves the right to introduce breaks in the operation of the Website or the Service. Notice of planned breaks will be provided at least 3 days in advance via relevant information on the Website or through the email provided during Account setup. In the event of unintended breaks, the Company will immediately notify users through the Website or provided email. Acceptance of the Regulations implies approval of the Services being not 100% reliable.  

22. Personal Data Protection and Security  

The Company processes personal data with due diligence and ensures adequate technical and organizational security measures. Detailed information about personal data protection can be found in the Privacy Policy. The Company is not liable for the personal data protection of the User’s customers using the Service. It is also not liable for the contents and rules of personal data protection and privacy on Other Websites, including those to which the Links refer. The Company recommends reading the rules of personal data protection and privacy on Other Websites before use.  

23. Termination  

The Company may terminate or suspend user Accounts and ban access to the Service immediately, without notice or liability, for any reason, including a breach of Terms. Users may terminate their Account by discontinuing Service use. All provisions of Terms that should survive termination will do so, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.  

24. Governing Law  

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision is held invalid or unenforceable by a court, the remaining provisions will remain in effect. These Terms constitute the entire agreement between us regarding the Service and supersede any prior agreements.  

25.Additional Information  

We employ Google Analytics (please refer to Google's Data Usage Policy) and Facebook (refer to Facebook Privacy Policy and Facebook Cookies Policy). Additionally, we collaborate with Microsoft Clarity and Microsoft Advertising for website interaction analysis.  

"We partner with Microsoft Clarity and Microsoft Advertising to understand how you use and interact with our website through behavioural metrics, heatmaps, and session replay. This analysis helps enhance and market our products/services. Website usage data, collected through first and third-party cookies and other tracking technologies, aids in determining the popularity of products/services and online activity. Furthermore, this information is utilized for site optimization, fraud/security prevention, and advertising. For more details on how Microsoft collects and uses your data, please visit the Microsoft Privacy Statement."  

 

Your path to happier customers and a thriving business!

Schedule a call with Inoz Support

Inoz.ai © 2024. Made with ❤️ from New Zealand

Your path to happier customers and a thriving business!

Schedule a call with Inoz Support

Inoz.ai © 2024. Made with ❤️ from New Zealand

Your path to happier customers and a thriving business!

Schedule a call with Inoz Support

Inoz.ai © 2024. Made with ❤️ from New Zealand

Your path to happier customers and a thriving business!

Schedule a call with Inoz Support

Inoz.ai © 2024. Made with ❤️ from New Zealand